Essentials of Superb Service in Distribution
This course is being offered as part of a collaboration between NAED, the National Association of Electrical Distributors and ASA, TheAmerican Supply Association. Some of the terms and images in the course may be specific to the electrical or plumbing and supplyindustries. We believe the overall topic, concepts, and skills taught in the course are not industry-specific and are relevant to all distributors.
Description
Course Information
Welcome to Essentials of Superb Service in Distribution.This course is composed of modules that you can progress through at your own pace.
You must achieve a 75% or better on any quizzes or exams in order to complete a module. All modules must be satisfactorily completed to complete the course.
Essentials of Superb Service in Distribution provides team members with a concise explanation of the most important keys to providing superb service from a distribution perspective. This interactive course addresses the critical operational, economic, and interpersonal aspects of superb service from a wholesale distribution perspective.
After successfully completing this course, you will be able to:
- Discuss what customers value most in a distributor
- Explain how to cover the cost of providing value to customers
- Describe how to work with internal customers
- Describe the keys to developing sound working relationships