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Acting with Diplomacy and Tact
0.6
To purchase this course please contact your company administrator or the NAED Member Engagement Team at 888-791-2512.
Credit
CEU:0.6
Publisher
Skillsoft
Description
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.