No Messages
Providing Telephone Customer Service
0.52
To purchase this course please contact your company administrator or the NAED Member Engagement Team at 888-791-2512.
Credit
CEU:0.52
Publisher
Skillsoft
Description
When you're providing customer service over the phone, without face-to-face interaction, it can be challenging to establish the right customer relationships. There are many techniques that can help you consistently deliver service excellence over the telephone. In this course, you'll learn basic etiquette tips for answering, managing, and ending client service (CS) calls. You'll also learn how to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer. Finally, you'll learn ways of reflecting or adapting to your customer's style.