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Facing Confrontation in Customer Service
0.45
To purchase this course please contact your company administrator or the NAED Member Engagement Team at 888-791-2512.
Credit
CEU:0.45
Publisher
Skillsoft
Description
Achieving service excellence is very challenging when dealing with angry customers. By following a few simple techniques to avoid confrontation, you can manage difficult customer relationships and project a high-quality client service (CS). In this course, you'll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding conflict. You'll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.